This Agreement defines terms and conditions for providing the Pvtbox users with technical support, and feedback
on the questions not related to Pvtbox.net and Pvtbox operation.
This Agreement may change from time to time depending on various circumstances.
Users can contact our support service for assistance by using feedback form available on the Support page (pvtbox.net/support) or by sending us an email to firstname.lastname@example.org
Pvtbox operates 24/7 for more than 99.9% of its time. Support service works Mon-Fri, 9:00AM-5:00PM CET on weekdays only.
The support service checks incoming messages several times a day on workdays. We try to check and respond to user requests as quickly as possible. However, due to various reasons, response time can reach up to 3 working days.
The support service reserves the right to ignore the messages not related directly to the Pvtbox operability and availability. The support service bears no responsibility for technical failures of e-mail services and the software.